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Service
Hand Tool Service and Parts
Experienced ITW service engineers, using genuine ITW parts, will repair your strapping hand tools to our standard of efficiency.Our Tool Repair business consists of experienced engineers who repair and service your hand tools either in the field or in-house at our Auckland workshop.
We guarantee:
- Quick tool turnaround
- On-site repairs if necessary
- Quick and easy access to our large parts inventory
- No unnecessary repairs
- Repair tracking system
- Fully testing to ensure proper tension and joint strength
- Latest manufacturing updates to meet your quality expectations
- Training on the operation and maintenance
Download Tool Repair Centre PDF
Machine Service and Parts
ITW has full-time, high-level trained and experienced field service engineers who repair and service your ITW power equipment to high quality standards.We offer you:
- Equipment audits
- Emergency breakdown repair
- Ad-hoc maintenance service
- Preventive maintenance service program
- Installation & Commissioning of equipment
- Training of your operators and maintenance staff
- Original ITW quality spare parts
Maintenance Agreement
Preventive Maintenance Service Program This program is designed to keep your equipment running at maximum efficiency to minimize the costly and unexpected interruptions and downtime that may result from an unexpected equipment problem.Key Benefit:
- Maximizes equipment performance and lifetime
- Results in longer production runs without interruptions
- Reduces investment in spare parts inventory
- Better budget planning due to fixed cost for maintenance and repair
- Provides complete inspections and equipment repairs
Guaranteed Service and Repairs
Through ITW Service Maintenance Agreements your equipment will be frequently maintained according to an agreed maintenance schedule. Costly production interruptions will be reduced and your equipment will operate at higher efficiency levels. Service Maintenance Agreements include regularly scheduled visits from an experienced ITW technician. Our technicians perform a complete inspection and annual overhaul of your machine and make necessary adjustments or repairs.
Cost Savings
ITW Service Maintenance Agreements may cover the cost of parts, labour and travel, which enables you to budget a fixed cost for service and parts over the life of the contract. This also allows you to reduce the administrative expense of issuing service or replacement part orders. And, since ITW service technicians carry the majority of repair parts required for your equipment, you can reduce your investment on spare parts inventory.
Quality Service
ITW has full-time, fully trained repair technicians with years of experience. In most cases, you'll receive your regularly scheduled visits from the same technician, so you have the added value of someone that knows all about your operation, equipment and your service requirements.
Download Service Maintenance Contracts PDF
Training
Training is very important to run your ITW Power Equipment in the most effective and reliable way and to guarantee long term an excellent performance of your production flow.ITW provides several diversified training programs for customers' technicians as well as dealers and distributors.
Technical training for customers' technicians includes training on Machines, Strapping Heads, Film Carriages, Hand Tools and Inline equipment.
